Terms and Conditions for Man and Van Dartford Services
These Terms and Conditions set out the basis on which man and van Dartford services are provided. By making a booking, the customer agrees to these terms in full. They are intended to create a clear understanding between the customer and the service provider regarding the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the legal framework that applies to every Man and Van Dartford job. These terms are drafted for general use and should be read carefully before confirming any service.
The service provider reserves the right to refuse or amend a booking if the required information is incomplete, inaccurate, or if the requested work appears unsafe, unlawful, or beyond the agreed scope. Any quotation or estimate is based on the information supplied by the customer and may be revised if the actual conditions differ from those described at the time of booking. The customer must ensure that all relevant details are provided honestly and in good time.
For the purposes of these terms, references to man with a van Dartford, van hire Dartford, or similar wording refer to the same class of service: transport, lifting support where agreed, loading assistance, collection, delivery, and related labour. These terms do not apply to services expressly excluded in writing. Nothing in this document removes or limits any statutory rights that cannot legally be excluded.
1. Booking Process
Bookings may be made by any accepted method made available by the service provider. A booking becomes valid only when the customer has supplied the necessary details and the booking has been confirmed. The information required may include the collection and delivery addresses, access conditions, item descriptions, estimated volume or weight, preferred date and time, and whether extra labour, packing, or special handling is needed. The customer is responsible for ensuring the details are accurate and complete.
When a quotation is issued for man and van services Dartford, it will normally be based on the job description given at the time of enquiry. The quote may be fixed or estimated depending on the nature of the work. If the quotation is estimated, the final charge may change where there are delays, additional items, extended waiting time, access problems, parking restrictions, stair carrying, dismantling, reassembly, or any other factor not disclosed in advance. The customer agrees that any change in scope may affect the final price.
Confirmation of a booking may be given in writing, by electronic message, or by another clear record of acceptance. A confirmed booking is subject to availability and, where relevant, receipt of a deposit or advance payment. The service provider may request identity verification, proof of address, or other reasonable information before completing the job where this is necessary for safety, fraud prevention, or compliance purposes.
2. Payment Terms
Payment must be made in accordance with the terms stated on the booking confirmation or invoice. Unless otherwise agreed, payment is due upon completion of the service and before unloading is completed, or immediately after the service is finished. The service provider may require a deposit in advance, particularly for larger jobs, same-day requests, long-distance transport, or where subcontracted labour or vehicle time has been reserved specifically for the customer.
Accepted payment methods may include bank transfer, card payment, or cash, subject to the method agreed at booking. Any bank charges, failed payment fees, or costs arising from reversed transactions, dishonoured payments, or chargebacks may be passed to the customer where permitted by law. If payment is not received on time, the service provider may charge reasonable interest or administration fees in accordance with applicable law and may suspend further services until the outstanding balance is cleared.
All prices, unless stated otherwise, are quoted exclusive of unforeseen additional work. Extra charges may apply for waiting time, congestion delays, inaccessible locations, parking penalties caused by the customer’s instructions or failure to arrange suitable access, additional heavy lifting, or disposal charges where waste is removed in compliance with applicable regulations. The customer should assume that only the work specifically described in the booking is included unless a broader scope has been agreed in writing.
3. Cancellations, Rescheduling, and Customer Changes
Cancellation requests must be made as soon as reasonably possible. The amount payable on cancellation will depend on the timing of the cancellation and whether costs have already been incurred. If the customer cancels after the service provider has allocated vehicle time, labour, or equipment, a cancellation fee may apply. Where significant preparation has already taken place, the full fee or a substantial proportion of it may be charged if permitted by law and if reasonable in the circumstances.
Customers may request a change to the date or time of service, but any rescheduling is subject to availability and may involve a revised quotation. The service provider is not obliged to accept changes that would materially alter the planned route, labour requirements, or vehicle capacity. If the customer fails to be present, fails to provide access, or is not ready at the agreed time, the appointment may be treated as a late cancellation and charged accordingly.
Where the customer cancels a booking involving third-party arrangements, specialist handling, or waste transfer commitments already made on the customer’s behalf, the customer may remain liable for those direct costs. The service provider will act reasonably in assessing any charges, but the customer acknowledges that reserved labour and vehicle time have genuine value and may not be recoverable once allocated.
4. Service Conditions and Customer Responsibilities
The customer must ensure that items are ready for collection or delivery at the agreed time. Unless otherwise arranged, the customer is responsible for packing, securing, and labelling goods appropriately. The service provider may decline to carry items that are unsafe, inadequately packed, leaking, damaged in a way that creates risk, or otherwise unsuitable for transport. The customer must disclose fragile, valuable, or hazardous contents before the job begins.
Where the service includes assistance with loading or unloading, the customer must cooperate with all reasonable instructions given for safety and efficiency. The customer is responsible for obtaining any necessary permissions, permits, resident parking arrangements, site access approvals, building management consent, or similar authorisations required for the service. If access is delayed or restricted because such arrangements have not been made, the resulting delay may be charged to the customer.
Any estimate of time, distance, or manpower is based on normal conditions. If the customer requests additional tasks on the day, including extra stops, unexpected dismantling, stair-only carrying, or re-routing, the service provider may vary the price or decline the additional work. The service provider may also refuse to carry out any task that appears unsafe, impractical, or inconsistent with the original booking.
5. Liability and Insurance
The service provider will take reasonable care in performing all agreed work. However, liability is limited to losses or damage caused by proven negligence, and only to the extent required by law. The service provider will not be responsible for pre-existing damage, defects in items, inadequate packaging, hidden faults, ordinary wear and tear, or losses arising from inaccurate information supplied by the customer. The customer should inspect items before and after the service where possible.
The customer remains responsible for securing suitable insurance for items of unusual value, sentimental importance, or special fragility. The service provider is not responsible for indirect, consequential, or economic losses such as missed appointments, business interruption, loss of profits, or loss of opportunity, except where such exclusion is prohibited by law. Where damage or loss is alleged, the customer must notify the service provider promptly and provide reasonable evidence, including photographs and a description of the affected items.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. If the service provider is found liable, any remedy will be limited to the direct loss reasonably foreseeable at the time of the booking and subject to any applicable insurance cover and legal limits.
6. Waste, Disposal, and Environmental Compliance
Where the service involves removal, transport, or disposal of waste, the customer must accurately describe the materials in advance. The service provider may only handle waste in accordance with applicable waste management laws and environmental requirements. The customer must not request the transport or disposal of prohibited, hazardous, contaminated, or unidentified waste unless the service provider has expressly agreed in writing and has the legal authority and capability to manage it.
The customer confirms that any waste presented for collection is lawfully owned or otherwise authorised for transfer and disposal. If required, the customer must provide correct information for records, transfer notes, or other compliance documents. The service provider may refuse any load that does not meet legal requirements, lacks adequate description, or appears inconsistent with the agreed service. Additional charges may apply where waste sorting, segregation, or legal documentation is needed beyond the original booking.
The customer must not place prohibited items among general waste, nor ask the service provider to dispose of items in a way that would breach environmental law, fly-tipping prohibitions, or duty-of-care obligations. If the service provider reasonably suspects unlawful disposal, the service may be stopped immediately and reported where required. The customer will be responsible for any fines, costs, claims, or enforcement consequences arising from incorrect declarations or unlawful instructions.
7. Changes by the Service Provider
The service provider may make reasonable changes to vehicle type, staffing, routing, or timing where operational needs require it, provided the overall nature of the service remains substantially the same. If an unforeseen event makes performance impossible or unsafe, the service may be postponed, amended, or cancelled. Such events may include traffic disruption, severe weather, vehicle breakdown, road closures, accidents, industrial action, or other matters beyond reasonable control.
If the service provider must cancel or substantially alter a confirmed booking due to reasons within its control, the customer will be entitled to a refund of any sum paid for the undelivered part of the service. The service provider will not be responsible for any additional costs caused by circumstances outside its reasonable control, except where required by law. This includes delays caused by third parties, access restrictions, or force majeure-type events.
Where a job is postponed, the parties will use reasonable efforts to agree an alternative date. Any new appointment will be subject to availability and may be priced according to the conditions at that time. The customer acknowledges that some jobs, particularly those involving man and van hire or short-notice removals, depend on vehicle scheduling and labour planning that cannot always be guaranteed under all circumstances.
8. Data, Conduct, and General Provisions
The service provider may process personal data only as needed to manage bookings, fulfil services, comply with legal duties, prevent fraud, and maintain records. Data will be handled in accordance with applicable UK data protection law. The customer should provide only accurate and lawful information and must not use the service for illegal, abusive, or fraudulent purposes.
Any property left behind after completion of the job may be handled according to a reasonable lost-property process. Where items remain unpaid, the service provider may exercise any lawful rights available for unpaid charges, including retaining items where permitted by law and subject to statutory controls. The customer must collect any agreed stored or retained property within a reasonable period.
These Terms and Conditions constitute the entire agreement between the parties regarding the service, unless expressly varied in writing. If any provision is found invalid or unenforceable, the remaining provisions will continue in full force. Failure by the service provider to enforce any right on one occasion does not waive that right for future occasions. Headings are included for convenience only and do not affect interpretation.
9. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law requires otherwise. Any dispute should first be addressed in good faith through a reasonable written complaint or clarification process before formal proceedings are considered.
By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. The customer also confirms that they are authorised to arrange the service, that the details supplied are accurate, and that they will cooperate in a lawful and safe manner throughout the job. These terms are designed to support fair, transparent, and legally compliant man and van services for residential, commercial, and one-off transport needs.
For avoidance of doubt, these terms apply equally to standard transport, partial removals, single-item jobs, and related support services offered under the Man and Van Dartford name. All work is undertaken on the basis of the latest confirmed booking details, and the customer is encouraged to review those details carefully before the scheduled date. Acceptance of service after confirmation is taken as acceptance of these Terms and Conditions.