Man and Van Dartford Privacy Policy

This Privacy Policy explains how Man and Van Dartford collects, uses, stores and protects personal data relating to our services. It applies to all Man and Van Dartford customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, make a booking, or otherwise interact with us.

We are committed to complying with the UK General Data Protection Regulation UK GDPR, the Data Protection Act 2018, and all other applicable UK data protection laws. This Privacy Policy is intended to provide clear and transparent information about our data processing activities.

Data Controller

For the purposes of data protection law, Man and Van Dartford is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed in connection with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The main categories of personal data we collect are:

Identification and contact details such as your name, address, collection and delivery addresses, and general contact details you provide when you request a quote or make a booking.

Communication data such as the content of your enquiries, feedback, complaints, and any other information you choose to share with us in written or verbal communications.

Service and booking information such as dates and times of moves or collections, inventory or brief descriptions of items to be transported, access details for properties, and any special instructions.

Billing and payment records such as details of payments made, amounts, dates, and related invoice references. We do not store full payment card details when payments are processed via third party payment providers.

Technical and usage data such as basic information about how you interact with our website or digital channels, including device information, approximate location and general analytical information where this is collected through cookies or similar technologies. Where used, this is typically aggregated and does not identify you directly.

Sensitive personal data is not routinely collected. We ask that you do not provide special category data such as health information or information about criminal offences unless it is strictly necessary for us to perform our services and you choose to provide it.

How We Collect Personal Data

We collect personal data directly from you when you request a quote or make a booking, contact us by phone or through online forms, communicate with us in relation to an existing or potential service, or provide feedback, reviews or complaints.

We may also receive personal data from third parties where this is necessary to provide our services, for example if a business books our services on your behalf or provides us with your contact details as the move contact, or where we receive limited information from payment service providers for reconciliation and fraud prevention purposes.

Lawful Bases for Processing

We will only process your personal data where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:

Contract. We process your data to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotes, arranging bookings, carrying out moves or collections, and communicating with you about our services.

Legal obligation. We may process your data where necessary to comply with legal or regulatory requirements, such as record keeping, tax obligations, or responding to lawful requests from authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and does not override your rights and freedoms. This includes managing and improving our services, handling enquiries and complaints, preventing fraud and misuse of our services, and maintaining accurate business records.

Consent. In limited situations we may rely on your consent, for example where we send certain types of marketing communications or use optional cookies that are not strictly necessary. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use personal data for the following purposes:

To respond to enquiries, provide quotes, and discuss potential services.

To manage bookings, schedule and carry out moves or collections, and deliver our services safely and efficiently.

To communicate with you about your booking, including confirmations, updates, and service information.

To issue invoices, process payments through third party providers, and maintain accounting and financial records.

To manage our relationship with you, including handling feedback, reviews, queries and complaints.

To operate, maintain and improve our website, services, and business processes.

To comply with legal obligations, enforce our terms, and protect our rights, property, customers and the public.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These include:

IT and hosting providers who support the operation of our website, email, booking and storage systems.

Payment service providers that process payments on our behalf and handle card or electronic transactions securely.

Professional advisers such as accountants or legal advisers, where necessary for business management or legal purposes.

Other service providers that assist us in delivering our services, for example subcontracted drivers or removal partners where required to fulfil a booking.

Where we use processors, they only process your personal data in accordance with our documented instructions and are required to implement appropriate security measures.

We may also share personal data when required by law, regulation or court order, to respond to legitimate requests from law enforcement or regulatory authorities, or to protect our rights or the rights of our customers and the public.

International Transfers

Our aim is to keep your personal data within the United Kingdom or the European Economic Area where possible. If it becomes necessary to transfer personal data to a country outside the UK or EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy regulation, in order to protect your privacy and your rights.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain core customer and booking records for a period that allows us to manage our relationship with you, deal with any queries or disputes, and meet applicable legal obligations. After this period, personal data will be securely deleted, anonymised or otherwise removed from our systems.

The precise retention period may vary depending on the type of data and the context, for example longer retention may be required for tax or legal reasons.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and processors who need it to perform their duties, using secure systems for storing and transmitting information, and regularly reviewing our security practices.

Despite our efforts, no method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will follow our legal obligations to notify the relevant supervisory authority and, where required, inform affected individuals.

Your Data Protection Rights

Under UK data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. They include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.

Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can ask us to delete your personal data.

Right to restriction. You can request that we restrict the processing of your personal data in specific situations.

Right to data portability. In some cases, you can ask to receive personal data you have provided to us in a structured, commonly used and machine readable format, and to have it transmitted to another controller where technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds to continue.

Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details provided on our website or in our service correspondence. We may need to verify your identity before responding to your request.

Marketing Communications

We may use your contact details to provide you with information about our services that we believe may be of interest to you, in accordance with data protection and electronic marketing laws. You can opt out of marketing communications at any time by following the instructions provided in those communications or by contacting us directly.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, enhance user experience and gather aggregated statistics about website usage. Where required by law, we will obtain your consent before placing non essential cookies. You can manage or disable cookies through your browser settings, although this may affect how our website functions for you.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any updated version will be published on our website and will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.

Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact us using the contact details provided on our website or in our service correspondence.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have used your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact the supervisory authority.



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You’ll struggle to find a more trustworthy, reliable and affable removals company than us. We are proud of our workforce and strive to impress our customers every day with our professional approach and honest work ethic. Our man and van services remain a popular choice for property owners and tenants seeking to move their belongings from A to B. We have amassed a lot of local support in the DA1 and DA2 areas of town, and our premises is home to a warm and welcoming team of professional man and van Dartford always eager to help.

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Contact us

Company name: Man and Van Dartford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 17 Roseberry Gardens
Postal code: DA1 2NX
City: London
Country: United Kingdom

Latitude: 51.4425140 Longitude: 0.2015560
E-mail:
[email protected]

Web:
Description: Dartford, DA1 removals are now easy and affordable with our amazing specialists. Give us a call and make your booking right now.
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