Man and Van Dartford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Dartford provides removal and related services to private and business customers. By making a booking, using our services, or allowing our staff to access your premises or goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Man and Van Dartford, the provider of the services described in these terms.

Customer means the person or business making the booking or otherwise responsible for paying for the services.

Services means any removal, man and van, transport, loading, unloading, packing, storage, or related services that the Company agrees to provide.

Vehicle means any van or other transport used by the Company to perform the services.

Goods means all items and property that are handled, transported, or stored by the Company under these terms.

Scope of Services

The Company offers man and van services, including domestic and commercial moves, collection and delivery of items, and small-scale relocations within the service area and to and from nearby locations. The precise nature and extent of the services will be confirmed at the time of booking based on the Customer's requirements and the information provided.

The Company reserves the right to refuse to carry out any service that, in its reasonable opinion, is unsafe, unlawful, or outside the normal scope of man and van or removal work. This includes, but is not limited to, the handling of prohibited items, unsafe loads, or items that may cause damage to the vehicle or pose a risk to staff, the public, or property.

Booking Process

All bookings are subject to availability and must be confirmed by the Company. A booking is only considered accepted when the Company issues a confirmation, which may be verbal or written, and the Customer has agreed to these Terms and Conditions.

When making a booking, the Customer must provide accurate and complete information about:

The collection and delivery addresses.

The type and quantity of goods.

Access conditions at both addresses, including floors, lifts, parking restrictions, and any known obstacles.

The desired date and time of the service.

Any special handling requirements for fragile, bulky, or high-value items.

The Company will rely on the information provided at the time of booking to allocate the appropriate vehicle, staff, time, and pricing. If the information provided is inaccurate or incomplete, the Company may adjust the price, extend the time needed, or in some cases refuse to proceed with the service.

The Customer must ensure that suitable parking is available as close as reasonably possible to the collection and delivery points. Any parking charges, permits, or fines incurred as a direct result of the move are the responsibility of the Customer.

Quotations and Pricing

Quotations may be provided based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Quotations are given in good faith based on the information supplied by the Customer and are valid for a limited period as advised at the time of issue.

The Company reserves the right to revise any quotation if:

The Customer's requirements change.

Additional goods or services are added.

Access conditions are significantly different from those described.

There are delays outside the control of the Company, such as waiting for keys, paperwork, or building access.

Unless otherwise stated, quotations do not include tolls, congestion charges, parking fees, storage fees, or third-party charges. Such costs will be added to the final invoice where applicable.

Payments and Charges

The Customer must pay for the services in accordance with the payment terms notified at the time of booking. The Company may require full or partial payment in advance, a deposit, or payment on completion, depending on the nature and size of the work.

Accepted payment methods will be confirmed during the booking process. The Customer is responsible for ensuring that sufficient funds are available and that payment can be made promptly when due.

Where services are charged on an hourly basis, charges will usually start from the time the vehicle and staff arrive at the collection address and will continue until the work is completed, including reasonable travel and loading or unloading times.

If the Customer fails to make payment on time, the Company may, at its discretion:

Withhold or suspend services.

Retain goods in its possession until payment is received in full.

Charge interest or late payment fees in accordance with applicable law.

Cancellations and Amendments

If the Customer wishes to cancel or change a booking, they must notify the Company as early as possible. The Company will use reasonable efforts to accommodate changes in date, time, or scope, but cannot guarantee availability.

The Company reserves the right to apply cancellation charges as follows.

Where cancellation is made with reasonable notice before the scheduled start time, any deposit may be refunded at the discretion of the Company, subject to any administrative costs incurred.

Where cancellation is made at short notice, or where the Company has already despatched staff or vehicles, the Company may charge part or all of the estimated cost of the service.

For amendments that significantly alter the nature or duration of the service, the Company may issue a revised quotation and may require an additional payment or deposit before proceeding.

In rare circumstances, the Company may need to cancel or reschedule a booking due to events beyond its control, such as vehicle breakdowns, staff illness, severe weather, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and will either rearrange the booking or offer a refund of any sums paid for services that have not been provided. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

Customer Responsibilities

The Customer is responsible for:

Ensuring that all goods are properly packed, secured, and ready for transport, unless packing services have been expressly included.

Obtaining any necessary permissions, permits, or authorisations for access, loading, and unloading at the premises.

Ensuring that all goods to be moved are owned by the Customer or that the Customer has full authority to move them.

Removing or securing any fixtures and fittings, disconnecting appliances, and preparing items that require special handling, unless agreed otherwise.

Providing accurate contact details and being available or represented at the collection and delivery addresses during the agreed times.

The Customer must not ask the Company's staff to perform tasks that fall outside normal removal activities, such as electrical, plumbing, or structural work. If staff agree to assist with such tasks, this is done entirely at the Customer's risk and outside the scope of the Company's liability.

Excluded and Restricted Items

The Company will not knowingly carry or handle the following items:

Illegal items or substances.

Explosives, firearms, or ammunition.

Hazardous materials, including gas cylinders, chemicals, or flammable liquids.

Livestock or pets.

Perishable goods requiring controlled conditions.

The Company must be informed in advance of any particularly valuable, fragile, or unusually heavy items. The Company may refuse to move such items, may impose additional charges, or may require the Customer to sign a specific waiver.

Liability and Limitations

The Company will take reasonable care when handling, transporting, and unloading goods. However, the Company's liability is subject to the following limitations.

The Company is not liable for loss or damage arising from:

Incorrect or incomplete information provided by the Customer.

Insufficient or improper packing by the Customer.

Normal wear and tear, minor scuffs, or cosmetic damage that may reasonably occur during handling and transport.

Pre existing damage or defects in goods or property.

Loss or damage to items that the Company has advised it cannot safely move and which the Customer has insisted be moved.

Any claim for loss or damage must be notified to the Company as soon as reasonably possible and, in any event, within a reasonable period after the service has been completed. The Customer should provide details of the items affected and the nature of the damage.

Where the Company is found to be liable, its liability will be limited to the reasonable cost of repair or replacement of the damaged goods, taking account of age, condition, and market value, and subject to any overall monetary cap that may be stated by the Company from time to time. The Company is not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or emotional distress.

The Customer is encouraged to maintain appropriate insurance to cover their goods during removal and transport. The Company's services are not a substitute for full household, business, or contents insurance.

Access, Parking, and Delays

The Customer must ensure that there is safe and reasonable access to the collection and delivery points for the vehicle and staff. This includes ensuring that stairways, lifts, corridors, and doorways are clear and suitable for moving the goods.

If access is restricted or if the vehicle cannot park within a reasonable distance, additional time and charges may apply. The Company is not liable for failure to complete the service if access is materially worse than described at the time of booking.

The Company is not responsible for delays or inability to perform the service due to events outside its reasonable control, including traffic conditions, road closures, accidents, severe weather, industrial action, or delays caused by third parties. In such circumstances, the Company will take reasonable steps to minimise disruption but shall not be liable for any resulting losses.

Waste and Disposal Regulations

The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste disposal service and will only remove items that form part of the agreed service.

Where the Customer requests removal of unwanted items or rubbish, the Company will only do so where it is lawful and safe. Certain items may require specialist disposal or may need to be handled by licensed waste carriers. The Company reserves the right to refuse to remove any items that cannot be lawfully or safely transported or disposed of.

The Customer remains responsible for ensuring that any items presented for disposal do not include hazardous or prohibited materials. Any fees or penalties arising from the Customer's failure to comply with waste regulations may be charged to the Customer.

Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.

The Company will consider all complaints in good faith and will seek to respond within a reasonable period. The Customer agrees to give the Company a reasonable opportunity to investigate and, where appropriate, to rectify any problems before pursuing alternative remedies.

Privacy and Data Protection

The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing services, processing payments, and handling enquiries or complaints. The Company will take reasonable steps to protect personal data and will not sell or disclose it to third parties except where necessary to perform the services, comply with legal obligations, or with the Customer's consent.

Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that booking, unless a change is required by law or agreed with the Customer.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the provision of services. No verbal statement or representation shall vary these terms unless confirmed in writing by the Company.

By proceeding with a booking or allowing the Company to commence work, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.



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Pack up Your Possessions and Move with the Finest and Reasonably Priced Man and Van Dartford

You’ll struggle to find a more trustworthy, reliable and affable removals company than us. We are proud of our workforce and strive to impress our customers every day with our professional approach and honest work ethic. Our man and van services remain a popular choice for property owners and tenants seeking to move their belongings from A to B. We have amassed a lot of local support in the DA1 and DA2 areas of town, and our premises is home to a warm and welcoming team of professional man and van Dartford always eager to help.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Dartford Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 17 Roseberry Gardens
Postal code: DA1 2NX
City: London
Country: United Kingdom

Latitude: 51.4425140 Longitude: 0.2015560
E-mail:
[email protected]

Web:
Description: Dartford, DA1 removals are now easy and affordable with our amazing specialists. Give us a call and make your booking right now.
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